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Betterhelp

Paid
telehealthmental healthonline therapycounselingwellnesssubscription servicevideo therapytext therapytelemedicine

An online counseling platform that connects users with licensed, accredited therapists via web and mobile apps, offering communication through messaging, live chat, phone calls, and video sessions on a subscription basis.

Try it out

BetterHelp is one of the world's largest online therapy services, providing access to licensed mental health professionals. The service is designed for individuals, couples, and teens seeking convenient and accessible support for issues like depression, anxiety, stress, and relationship problems. Users are matched with a therapist after filling out a questionnaire and can communicate through unlimited messaging and scheduled live sessions. Its primary value proposition is removing the geographical and scheduling barriers often associated with traditional in-person therapy. While praised for its convenience and large network of therapists, the platform has faced scrutiny regarding data privacy practices and does not support psychiatric diagnoses or medication prescriptions.

Pros

  • Vast network of over 35,000 licensed therapists, increasing the likelihood of finding a good match.
  • Multiple communication methods available, including asynchronous messaging, live chat, phone, and video calls.
  • Convenience and accessibility allow users to receive therapy from anywhere with an internet connection.
  • Users can easily request to switch therapists at no additional cost if the initial match is not a good fit.
  • Financial aid is available for those who qualify, making the service more affordable for some.
  • Offers specialized services through sister sites like ReGain for couples and Teen Counseling for adolescents.

Cons

  • Does not accept insurance directly, though some users may be able to get reimbursement.
  • Therapists cannot provide an official mental health diagnosis or prescribe medication.
  • The quality of the therapist match can be inconsistent, sometimes requiring users to try multiple therapists.
  • The subscription model can be costly, with prices varying based on location and therapist availability.
  • Has faced public criticism and regulatory scrutiny regarding its data privacy policies and sharing of user information.

Key features

  • Proprietary algorithm for matching users with therapists based on an initial questionnaire.
  • Unlimited asynchronous messaging with a therapist in a secure private chat room.
  • Weekly 30-45 minute live sessions scheduled via video conference, phone call, or live chat.
  • Access to educational group webinars, called 'Groupinars', on various mental health topics.
  • In-app journaling feature with therapist-provided prompts.
  • Ability to easily switch therapists through the platform dashboard.

Integrations

Web BrowseriOS AppAndroid App

Target audience

Adults, couples, and teenagers seeking accessible and flexible mental health counseling for a wide range of non-crisis issues such as anxiety, depression, stress, grief, and relationship challenges.

Ratings & Reviews

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Key Metrics

Active Users

3M+ users

Founded

2013

Headquarters

Mountain View, USA

Pricing Tiers

Weekly Subscription

Pricing ranges from $65 to $100 per week, billed every 4 weeks. The final price depends on user location, preferences, and therapist availability. This single plan includes one weekly live session (30-45 minutes) via video, phone or chat, and unlimited messaging with your therapist.

$260 - $400/mo

Frequently Asked Questions

Top Alternatives to Betterhelp

Talkspace

Talkspace is a direct competitor that also offers multiple communication modes and often has better integration with insurance and employee assistance programs (EAPs).

Cerebral

Choose Cerebral if you may require medication, as its key differentiator is offering both therapy and medication management from prescribers on one platform.

Amwell

Amwell is a broader telehealth provider where you can choose your own therapist from a list, which may appeal to users who prefer selection over algorithmic matching.

Brightside Health

Brightside Health is a more specialized option focusing primarily on treating anxiety and depression through a combination of therapy, precision-prescribed medication, and progress tracking.

Ready to get started?

Join thousands of users and see how Betterhelp can transform your workflow today.

Visit Betterhelp