An intelligent cloud contact center platform that unifies customer interactions across voice, digital, and social channels, leveraging AI to optimize agent performance and enhance the overall customer experience for businesses.
Five9 is a leading provider of cloud-based contact center software, designed for businesses seeking to modernize their customer service and sales operations. The platform consolidates all customer interactions—including voice, email, chat, SMS, and social media—into a single, unified agent desktop. It serves a wide range of industries, from mid-market companies to large enterprises, by offering scalable solutions for inbound, outbound, and blended communication needs. Five9's key value proposition lies in its powerful AI and automation capabilities, such as the Intelligent Virtual Agent (IVA) and Agent Assist, which help improve efficiency and provide data-driven insights. This focus on AI-driven optimization, combined with a robust suite of workforce management tools, allows organizations to deliver more personalized experiences while managing operational costs.
Mid-market to enterprise businesses, contact center managers, VPs of Customer Experience, and sales leaders seeking a scalable, AI-powered omnichannel solution for customer engagement.
Based on 0 reviews
2,000+ customers
2001
San Ramon, CA
Core
Includes essential voice capabilities, inbound and outbound calling, blended call handling, and standard reporting.
Quote-based
Premium
Includes all Core features plus omnichannel support for chat, email, and social messaging.
Quote-based
Optimum
Includes all Premium features plus a full Workforce Optimization (WFO) suite for quality and performance management.
Quote-based
Ultimate
Includes all Optimum features plus advanced interaction analytics with speech and text analysis, and campaign management tools.
Quote-based
A close competitor chosen for its user-friendly interface and rapid innovation cycle, often appealing to companies prioritizing ease of use.
A strong enterprise alternative known for its extremely comprehensive Workforce Optimization (WFO) suite and analytics capabilities.
Appeals to large, global enterprises needing highly customizable and scalable AI-driven orchestration across complex customer journeys.
Often selected by businesses seeking an integrated UCaaS and CCaaS platform from a single vendor for unified internal and external communications.
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