Gorgias

The e-commerce helpdesk that turns customer service into a profit center.

Gorgias is a customer service platform designed specifically for e-commerce stores, primarily those on platforms like Shopify, Magento, and BigCommerce. It centralizes all customer communications—from email, live chat, phone, SMS, and social media—into a single, unified dashboard. This allows support agents to have a complete view of a customer's history and interactions, enabling faster and more personalized responses. Beyond ticket management, Gorgias is built to help direct-to-consumer (DTC) brands increase sales. Agents can see and edit customer orders, issue refunds, and manage subscriptions directly from the helpdesk. The platform offers powerful automation features, including rules to auto-tag and assign tickets, and macros (template responses) to answer common questions in seconds. With features like sentiment analysis and proactive chat campaigns, Gorgias aims to transform a brand's support center from a cost center into a revenue-generating channel.