Grubhub offers an extensive selection of restaurants and a user-friendly ordering experience, but high fees and variable service quality can be a drawback.
Grubhub is an online and mobile platform for restaurant pick-up and delivery orders, connecting diners with local restaurants.
Grubhub is a leading online and mobile food-ordering and delivery marketplace. It connects diners with local takeout restaurants, allowing them to search for nearby eateries, browse menus, and place orders for either pickup or delivery. Users can pay securely online and track their food in real-time from the restaurant to their doorstep.
The platform is designed for a broad audience of consumers seeking convenience and a wide variety of dining options without leaving their homes or offices. For restaurants, Grubhub serves as a marketing and logistics partner, expanding their customer base and providing a delivery fleet. The service includes features like scheduled orders, group ordering, and a subscription service, Grubhub+, for frequent users.
Pros
Vast selection of restaurants across many cities
Intuitive and easy-to-use website and mobile app
Grubhub+ subscription can save money for frequent users
Offers both delivery and self-pickup options
Often features restaurant-specific deals and promotions
Cons
Delivery, service, and small order fees can add up
Customer service experiences can be inconsistent
Order accuracy is dependent on the restaurant and delivery partner
Pricing can be higher compared to ordering directly from the restaurant
Key features
Search restaurants by cuisine, name, or specific menu item
Real-time order tracking from restaurant to your door
Mobile ordering via iOS and Android apps
Pickup and delivery options available
Schedule orders in advance for a specific time and date
Group ordering to easily split the bill with friends
Secure in-app payments with credit cards, PayPal, and gift cards
Grubhub+ subscription for unlimited free delivery on eligible orders
Integrations
Apple PayGoogle PayPayPalVenmoLyftAmazon Alexa
Target audience
General consumers looking for food delivery and takeout from local restaurants.
Ratings & Reviews
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Key Metrics
Founded
2004
Headquarters
Chicago, USA
Pricing Tiers
Standard User
Free
Grubhub+
$9.99/mo
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