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Kore

Freemium
conversational aichatbotgenerative aienterpriseno-codecustomer supportautomationvoicebotcxcontact center

Kore.ai is an enterprise-grade conversational and generative AI platform enabling businesses to design, build, and deploy intelligent virtual assistants for enhanced customer and employee experiences across various digital channels.

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Kore.ai offers an end-to-end, no-code Experience Optimization (XO) Platform for building sophisticated AI-powered conversational experiences. It primarily serves large enterprises in sectors like banking, healthcare, and retail, empowering them to automate customer service, internal support, and commerce interactions. The platform's unique value is its unified approach, combining its proprietary conversational AI and NLU engine with the power of large language models (generative AI). This allows for the creation of highly customized, secure, and scalable virtual assistants that can be deployed across dozens of voice and digital channels. With pre-built solutions and a strong focus on enterprise-grade governance, Kore.ai aims to accelerate time-to-market for complex AI automation projects.

Pros

  • Unified platform combining conversational AI (NLU) and generative AI (LLMs).
  • No-code/low-code visual dialog builder simplifies the creation of complex conversation flows.
  • Strong emphasis on enterprise-grade security, data privacy, and compliance features.
  • Provides pre-built, domain-trained virtual assistants for industries like banking and healthcare.
  • Omnichannel capabilities allow building a bot once and deploying it across web, mobile, IVR, and social messaging.
  • Advanced analytics provide deep insights into bot performance, user behavior, and containment rates.

Cons

  • Pricing for paid tiers is not transparent and requires contacting sales, suggesting a high total cost of ownership.
  • The platform's extensive feature set can present a steep learning curve for new users.
  • While it has no-code features, complex integrations and customizations still require significant developer expertise.
  • Can lead to vendor lock-in due to its proprietary, all-in-one ecosystem.

Key features

  • Experience Optimization (XO) Platform
  • Visual Dialog Builder
  • Proprietary Natural Language Understanding (NLU) Engine
  • AgentAssist for human agent support
  • Integration with Large Language Models (e.g., GPT-4)
  • Voice Automation and IVR capabilities
  • Multi-lingual support
  • Comprehensive analytics and reporting dashboards

Integrations

SalesforceZendeskServiceNowMicrosoft TeamsSlackGenesysAvayaTwilioSAPWhatsApp Business

Target audience

Enterprise IT leaders, CIOs, customer experience (CX) executives, contact center managers, and developers in large organizations looking to deploy scalable AI-powered virtual assistants.

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Founded

2014

Headquarters

Orlando, USA

Pricing Tiers

Free

For small projects and individual developers. Includes 1,000 monthly active users (MAUs), up to 2 bots, and community support.

Free

Standard

For growing businesses. Includes all features of the Free plan, with custom MAUs, more bots, SSO integration, and standard support.

Contact Sales

Enterprise

For large-scale, mission-critical deployments. Includes unlimited bots, advanced security features, private cloud or on-premise options, and premium support.

Contact Sales

Frequently Asked Questions

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Rasa

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