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Kore

Paid
conversational aienterprise aichatbotvirtual assistantno-codecustomer supportautomationnlpcontact center

Kore.ai is a powerful and comprehensive conversational AI platform for large enterprises, but its complexity and custom pricing model make it inaccessible for smaller businesses.


Kore.ai is an enterprise conversational AI platform that enables businesses to build and deploy advanced AI-powered virtual assistants.

Kore.ai offers an enterprise-grade, no-code/low-code platform for building and managing sophisticated AI-powered virtual assistants. The platform is designed to automate and enhance interactions across customer experience (CX), employee experience (EX), and agent experience (AX). It leverages advanced Natural Language Understanding (NLU), dialogue management, and omnichannel capabilities, allowing deployment on websites, mobile apps, contact centers, and messaging platforms like Slack and Microsoft Teams. Primarily aimed at large enterprises in sectors such as banking, healthcare, and retail, Kore.ai provides both a flexible platform for custom builds and pre-built solutions to accelerate deployment. It empowers businesses to create intelligent chatbots and voice bots that can handle complex queries, execute transactions, and provide personalized support, ultimately aiming to improve efficiency and user satisfaction.

Pros

  • Recognized as a market leader by top industry analysts like Gartner
  • Powerful and flexible no-code/low-code development environment
  • Comprehensive platform for customer, employee, and agent experiences
  • Strong vertical solutions for specific industries
  • High scalability and robust security for enterprise needs

Cons

  • Opaque, quote-based pricing model with no public information
  • High complexity may require significant training and resources
  • Primarily designed for large enterprises, not SMBs
  • Implementation can be a lengthy process

Key features

  • No-Code/Low-Code platform for virtual assistant creation
  • Omnichannel deployment (web, voice, social, messaging)
  • Advanced Natural Language Understanding (NLU) engine
  • SmartAssist for AI-powered contact center automation
  • AgentAssist for real-time agent guidance
  • Pre-built solutions for banking, healthcare, and retail
  • Comprehensive analytics and performance dashboards
  • Enterprise-grade security and compliance features

Integrations

SalesforceServiceNowZendeskSAPWorkdayGenesysAvayaMicrosoft TeamsSlackTwilio

Target audience

Large enterprises seeking to automate customer, employee, and contact center agent interactions with AI.


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Founded

2014

Headquarters

Orlando, USA

Pricing Tiers

Paid

No free tier

Free


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