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LivePerson

Paid
conversational aicustomer supportlive chatchatbotenterprisecustomer engagementcontact centeromnichannelcxmessaging platform

An enterprise-grade conversational AI platform that enables brands to manage customer interactions at scale across messaging, chat, and voice channels, combining automation with human agents in a single system.

Try it out

LivePerson provides a comprehensive Conversational Cloud platform designed for large enterprises to manage and automate customer communications. It enables businesses to deploy AI-powered chatbots alongside human agents to handle inquiries across a wide array of digital channels, including websites, mobile apps, SMS, and popular messaging apps like WhatsApp and Apple Business Chat. The platform's primary focus is on shifting customer service from traditional phone calls to more efficient, asynchronous digital conversations. Its unique value proposition lies in its powerful AI engine for intent recognition and resolution, combined with robust analytics for measuring performance and customer sentiment. LivePerson serves as a central hub for transforming a company's entire customer engagement strategy into a scalable, AI-driven operation.

Pros

  • Powerful conversational AI and automation tools reduce reliance on human agents for common queries.
  • Comprehensive omnichannel support across web, mobile, SMS, and third-party messaging apps.
  • Advanced analytics and reporting provide deep insights into conversation quality, agent performance, and customer satisfaction.
  • Highly scalable and secure platform suitable for enterprise-level traffic and regulated industries.
  • Proven track record with many of the world's largest brands.

Cons

  • Pricing is opaque and reportedly very high, creating a significant barrier for small and mid-sized businesses.
  • The platform's complexity can require a steep learning curve and dedicated technical resources for implementation and maintenance.
  • The agent-facing interface has been described by some users as less modern or intuitive than some newer competitors.
  • Heavy reliance on a proprietary ecosystem can lead to vendor lock-in.

Key features

  • Conversational Cloud® platform for unified channel management
  • AI-powered chatbots with intent detection and conversation building tools
  • Asynchronous messaging and live chat capabilities
  • Agent workspace with unified customer history and AI assistance
  • Voice AI and IVR deflection to digital channels
  • Advanced conversational analytics and performance dashboards
  • Proactive messaging and marketing campaign tools

Integrations

SalesforceZendeskMicrosoft Dynamics 365SAPAdobe Experience CloudWhatsAppApple Messages for BusinessFacebook MessengerGoogle's Business Messages

Target audience

Large to enterprise-level businesses in sectors like financial services, retail, telecommunications, travel, and automotive looking to scale their digital customer service and sales operations.

Ratings & Reviews

0.0

Based on 0 reviews

Key Metrics

Active Users

18,000+ brands

Founded

1995

Headquarters

New York City, USA

Pricing Tiers

Enterprise

LivePerson's pricing is tailored for enterprise clients and is not publicly listed. Plans are custom-built based on factors like monthly conversation volume, number of agents, included AI features, and required integrations. Potential customers must contact the sales department for a detailed quote.

Custom

Frequently Asked Questions

Top Alternatives to LivePerson

Intercom

A strong choice for tech-savvy SMB and mid-market companies seeking an all-in-one platform for support, engagement, and marketing with a more user-friendly interface.

Zendesk

Ideal for companies looking for a broader customer service suite where live chat and messaging are integrated components of a larger help desk and ticketing system.

Genesys Cloud CX

A direct enterprise-grade competitor offering a similarly comprehensive, all-in-one contact center solution for large organizations focused on omnichannel customer experience.

Twilio Flex

The best choice for businesses with strong development resources that need a programmable, API-first platform to build a completely custom contact center from the ground up.

Ready to get started?

Join thousands of users and see how LivePerson can transform your workflow today.

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