LivePerson is a powerful, enterprise-grade solution for managing customer conversations at scale, but its complexity and quote-based pricing make it best suited for large organizations with significant budgets.
An enterprise conversational AI platform for digital customer engagement, sales, and support.
LivePerson is a conversational AI and customer engagement platform designed for large enterprises. It enables brands to manage digital conversations with their customers across a wide range of channels, including web, mobile apps, SMS, and popular messaging platforms like WhatsApp, Apple Business Chat, and Facebook Messenger. The core of the platform is the Conversational Cloud, which combines live agent tools with AI-powered chatbots and automation. Primarily, LivePerson helps businesses scale their customer service, sales, and marketing efforts by deflecting common inquiries to bots while seamlessly escalating complex issues to human agents. The platform provides a unified workspace for agents, rich analytics to measure performance and customer sentiment, and tools for building and managing sophisticated AI automations. It is aimed at global brands looking to transform their contact centers and improve customer experience through asynchronous messaging and intelligent automation.
Mid-market and large enterprise businesses, particularly in telecommunications, financial services, retail, and travel.
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1995
New York, USA
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