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OpenHands

Paid
healthcare navigationemployee benefitshealthtechcorporate wellnesscare coordinationtelehealthb2benterprisevirtual care

OpenHands is not a self-serve SaaS tool, but a high-touch B2B service that excels at providing human-led guidance through complex healthcare systems for employees of large companies.


Personalized healthcare navigation that provides employees with a dedicated Care Team to guide them to high-quality, affordable care.

OpenHands by Included Health is a tech-enabled healthcare navigation service designed for large employers to offer as a benefit to their employees. The service provides each member with a dedicated, multidisciplinary Care Team—including a Care Coordinator, Nurse, and Clinician—to offer personalized support. This team assists with a wide range of needs, from finding in-network doctors and understanding insurance benefits to managing complex medical conditions and navigating billing issues. OpenHands aims to simplify the often confusing and stressful healthcare system for employees and their families. It integrates medical, mental health, and specialty care support, including inclusive services for LGBTQ+ and BIPOC individuals. By guiding members to high-quality, cost-effective care and providing proactive support, the platform helps employers improve health outcomes across their workforce while managing overall healthcare costs.

Pros

  • High-touch, personalized support from a human Care Team
  • Simplifies the complexity of navigating the US healthcare system
  • Aims to improve health outcomes and reduce overall healthcare costs
  • Integrates physical, mental, and specialty care in one platform
  • Offers inclusive support for diverse employee populations

Cons

  • Only available as a B2B service through participating employers
  • Pricing is opaque and tailored for large enterprises
  • The quality of service is highly dependent on the assigned Care Team
  • It's a service-heavy model, not a pure, scalable SaaS product

Key features

  • Dedicated, multidisciplinary Care Team for each member
  • Personalized guidance for finding in-network doctors and specialists
  • Assistance with understanding insurance benefits and resolving billing issues
  • Management support for complex, chronic, and acute health conditions
  • Access to virtual second opinions from top medical experts
  • Integrated mental health support and provider matching
  • Specialized care navigation for LGBTQ+ and BIPOC communities

Integrations

Employer health plansInsurance carriersPharmacy Benefit Managers (PBMs)Third-party digital health solutions

Target audience

Large employers and their benefits/HR leaders, with the end-users being employees and their families.


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Key Metrics

Founded

2011

Headquarters

San Francisco, USA

Pricing Tiers

Paid

No free tier

Free


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