An AI-powered bot integrated into the Zendesk Suite that automates customer support by resolving common questions using your knowledge base, available across web, mobile, and social messaging channels.
Zendesk's bot, formerly known as Answer Bot and now part of the Zendesk AI offering, is an automated customer support tool for resolving inquiries without human intervention. It primarily serves customer service teams of all sizes looking to scale support operations and improve efficiency by deflecting common tickets. The bot leverages a company's Zendesk Guide knowledge base, using machine learning to understand question context and provide relevant articles or pre-built answers. It can be deployed across numerous channels, including web widgets, mobile apps, and Slack, for a consistent self-service experience. Its core value lies in its deep, native integration with the Zendesk ecosystem, enabling seamless handoffs to live agents with full context and continuous learning from agent interactions.
Customer support managers, help desk administrators, and customer experience (CX) leaders seeking to automate front-line support and provide 24/7 self-service options.
Based on 0 reviews
2007
San Francisco, USA
Suite Team
Includes ticketing, help center, and messaging. Bot usage is limited to 50 AI-powered automated answers per month.
$69/agent/mo
Suite Growth
Adds a self-service portal and AI-powered knowledge management. Bot usage is limited to 100 AI-powered automated answers per month.
$115/agent/mo
Suite Professional
Adds community forums and advanced reporting. Bot usage is limited to 500 AI-powered automated answers per month.
$149/agent/mo
Advanced AI Add-on
Available for any Suite plan. Unlocks advanced AI features like intelligent triage, macro suggestions, and unlimited automated resolutions from bots.
+$50/agent/mo
A strong alternative often chosen for its focus on proactive customer engagement and sales funnels, in contrast to Zendesk's traditional strength in reactive support.
A standalone, AI-first automation platform that is often selected by enterprises needing a highly scalable bot that can integrate with many systems, not just one vendor's suite.
The best choice for companies already heavily invested in the Salesforce ecosystem, offering deep CRM integration much like Zendesk's bot integrates with its own suite.
A leading platform for conversational marketing and sales, better suited for B2B revenue teams focused on lead generation than for post-sales technical support.
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