Amazon Connect is an easy-to-use, omnichannel cloud contact center that helps businesses provide superior customer service at a lower cost, scaling seamlessly to support any volume of customer interactions.
Amazon Connect is a fully managed, omnichannel cloud contact center service from Amazon Web Services (AWS) that enables businesses to set up and manage customer service operations. It is designed for organizations of all sizes, from startups to large enterprises, that need a flexible, scalable, and cost-effective solution for handling customer inquiries. The platform supports voice, chat, and task management, allowing agents to interact with customers across their preferred channels from a single user interface. Its key value proposition lies in its pay-as-you-go pricing model, deep integration with the AWS ecosystem, and the ability to leverage a wide range of AI/ML services like transcription, translation, and sentiment analysis. This empowers companies to build sophisticated, data-driven customer experiences without the heavy upfront investment and operational overhead of traditional contact center systems.
Customer service managers, contact center administrators, IT directors, and business leaders in small to large enterprises seeking a scalable, cloud-native customer support solution.
Based on 0 reviews
2017
Seattle, USA
AWS Free Tier
For the first 12 months, includes a monthly allotment of 90 minutes of service usage, 30 minutes of inbound PSTN calls (depending on country), 30 minutes of outbound PSTN calls (depending on country), 500 chat messages, and more.
Free
Voice Usage (Pay-as-you-go)
Billed per second for Amazon Connect voice usage. Additional charges apply for telephony (PSTN) inbound and outbound calls, with rates varying by country and number type (e.g., US Toll-Free inbound from $0.0022/min).
From $0.018/min
Chat Usage (Pay-as-you-go)
You are charged a flat rate for each chat message sent by the customer or the agent. There are no charges for setting up the service or for agent concurrency.
From $0.004/message
AI Services (Pay-as-you-go)
Optional AI/ML features have their own usage-based pricing. For example, Contact Lens for Amazon Connect (voice analytics) starts at $0.015 per minute, and Amazon Lex (chatbots) is priced per voice or text request.
Varies
A highly programmable platform for developers who need to build a completely custom contact center experience from the ground up.
An all-in-one, robust platform chosen for its extensive feature set, advanced workforce engagement management (WEM), and deep omnichannel capabilities.
An AI-powered CCaaS solution often selected for its user-friendly interface, rapid deployment, and extensive AppConnect marketplace for integrations.
A mature cloud contact center leader known for its strong outbound and blended dialing capabilities and reliable, feature-rich platform.
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