Back to Fastren

Chewy

Free
petse-commerceretailpet suppliesdog foodcat foodautoshippet pharmacyonline shopping

A comprehensive online retail platform for pet food, supplies, and pharmacy medications, offering a vast selection and convenient recurring autoship delivery services directly to pet owners across the US.

Try it out

Chewy.com is a leading e-commerce destination dedicated exclusively to pet parents and their animals. The platform provides a massive inventory of products, including food, treats, toys, and prescription medications from its integrated online pharmacy. Its core value proposition is convenience, centered around the 'Autoship' feature that allows customers to schedule recurring deliveries of essential supplies, simplifying pet care management. This model eliminates last-minute store trips and provides a reliable supply chain for pet necessities. Chewy differentiates itself from general retailers through specialized 24/7 customer service and a user experience tailored specifically for pet owners.

Pros

  • Extensive selection of over 2,000 brands for a wide variety of pets.
  • Convenient 'Autoship' subscription service provides discounts and scheduled deliveries.
  • Integrated Chewy Pharmacy for fulfilling pet prescriptions online.
  • Highly-regarded 24/7 customer service with a reputation for personalized support.
  • Fast and free shipping on orders that meet a minimum purchase threshold.

Cons

  • Service is geographically limited to the contiguous United States, with no international shipping.
  • Lacks physical store locations for in-person shopping, returns, or services like grooming.
  • While competitive, prices may not always be the absolute lowest compared to big-box retailers or promotions.
  • The inability to physically inspect items like toys, beds, or apparel before purchase.

Key features

  • Autoship & Save subscription scheduling
  • Online pet pharmacy for prescription medications
  • 24/7 customer support via phone, chat, and email
  • Personalized pet profiles for tailored recommendations
  • Mobile shopping app for iOS and Android
  • Order tracking and management
  • Expert-written articles and video content via 'Pet Central' blog
  • 'Connect With a Vet' telehealth service

Integrations

PayPalApple PayGoogle PayAfterpay

Target audience

Pet owners in the United States, including dog, cat, fish, bird, reptile, and small animal enthusiasts seeking a convenient one-stop-shop for supplies and medications.

Ratings & Reviews

0.0

Based on 0 reviews

Key Metrics

Active Users

20M+ users

Founded

2011

Headquarters

Dania Beach, USA

Pricing Tiers

Standard Purchase

Purchase items individually at standard retail prices. Shipping is free on orders over a set minimum value, typically $49.

Varies

Autoship & Save

Subscribe to recurring deliveries of eligible items. This provides an initial discount on your first order and a smaller, recurring discount on all future Autoship orders.

Varies

Frequently Asked Questions

Top Alternatives to Chewy

Petco

A major competitor that offers an omnichannel experience with both physical stores and e-commerce, plus in-store services like grooming and training that Chewy lacks.

PetSmart

Another large brick-and-mortar retailer with a strong online presence, competing with a wide product selection and in-person services including veterinary care and pet boarding.

Amazon

The global e-commerce giant offers a vast selection of pet supplies, often with very competitive pricing and fast shipping for Prime members, but lacks Chewy's specialized customer service and pet-centric focus.

Ready to get started?

Join thousands of users and see how Chewy can transform your workflow today.

Visit Chewy