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Crisp

Freemium
chatsupport

Crisp is an all-in-one customer messaging platform designed to centralize and streamline communication, support, and marketing efforts for businesses.

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Crisp provides a unified inbox that combines live chat, email, and social media messages, allowing teams to manage all customer interactions from a single interface. It integrates a CRM, knowledge base, and marketing automation tools, enabling businesses to engage customers proactively and offer personalized support. The platform's extensive features range from co-browsing and video calls for real-time assistance to automated campaigns and chatbots for efficient customer journeys, differentiating it by offering a comprehensive suite beyond basic live chat.

Pros

  • Comprehensive feature set including live chat, email, social integrations, CRM, knowledge base, and marketing automation under one roof.
  • User-friendly interface and highly customizable chat widget that blends seamlessly with website aesthetics.
  • Affordable pricing for growing businesses, offering significant value compared to competitors with similar feature depth.

Cons

  • Some users report occasional bugs or performance issues, especially after updates, requiring frequent bug fixes.
  • Advanced automation and chatbot customization can have a steeper learning curve for non-technical users.
  • While integrations exist, the ecosystem is not as extensive or deeply integrated as some enterprise-level competitors for all specific niche tools.

Key features

  • Live Chat with real-time visitor tracking
  • Shared Inbox for email, social, and chat messages
  • CRM to manage customer profiles and history
  • Knowledge Base for self-service support
  • Chatbots and Automation for lead generation and support

Integrations

WordPressSlackZapierShopifyFacebook MessengerIntercom (migration tool)

Target audience

Small to medium-sized businesses, startups, and e-commerce stores looking for an integrated solution to manage customer communication, support, and engagement.

Ratings & Reviews

0.0

Based on 0 reviews

Key Metrics

Active Users

300K+

Founded

2015

Headquarters

Nantes, France

Pricing Tiers

Free

Basic live chat for one operator, visitor notifications, and mobile apps.

Free

Pro

Unlimited operators, email & social integrations, CRM, knowledge base, canned responses, and basic chatbots.

$25/mo

Unlimited

All Pro features plus advanced chatbots, campaigns, co-browsing, video calls, advanced analytics, and priority support.

$95/mo

Frequently Asked Questions

Top Alternatives to Crisp

LiveChat

Popular alternative with overlapping features and a strong user base.

Chanty

Well-regarded competitor with similar workflows and integrations.

Discord

Trusted option for teams comparing capabilities and pricing.

Ready to get started?

Join thousands of users and see how Crisp can transform your workflow today.

Visit Crisp