Can I integrate LiveChat with my existing CRM?

Yes, LiveChat offers integrations with popular CRM systems like Salesforce and HubSpot, allowing you to sync customer data and chat transcripts for a unified view.

Is LiveChat suitable for e-commerce businesses?

Absolutely. LiveChat provides features like order tracking, product recommendations, and cart abandonment triggers, making it ideal for e-commerce businesses to increase conversions and provide support.

Does LiveChat offer reporting and analytics?

Yes, LiveChat provides detailed reports on agent performance, chat volume, customer satisfaction, and conversion rates, helping you optimize your support operations.

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LiveChat

Paid

chatsupport

LiveChat is a comprehensive customer service platform enabling real-time communication and support through live chat, ticketing, and knowledge base features.

Try it out

LiveChat offers a suite of tools designed to enhance customer satisfaction by providing instant support and streamlined communication. It allows businesses to engage with website visitors in real-time, answer questions, provide assistance, and convert leads through a customizable chat widget. Beyond live chat, it includes an integrated ticketing system for managing offline inquiries and a knowledge base to empower customers with self-service options, differentiating it as an all-in-one support solution.

Pros

Intuitive and easy-to-use interface for both agents and administrators.
Robust integration options with popular CRM, e-commerce, and marketing tools.
Comprehensive reporting and analytics to track agent performance and customer satisfaction.

Cons

Pricing can become expensive for larger teams or businesses needing advanced features.
Customization options for the chat widget, while present, could be more extensive for deep branding.
Limited built-in AI capabilities compared to some competitors offering more automated chatbot features.

Key features

Real-time live chat with visitors.
Built-in ticketing system for offline inquiries.
Knowledge base for self-service support.
Chat transcripts and history.
Agent groups and routing.

Integrations

ZendeskSalesforceMailchimpShopifyWordPressGoogle Analytics

Target audience

Small to medium-sized businesses and enterprises across various industries looking to improve customer support, boost sales, and enhance online engagement.

Ratings & Reviews

0.0

Based on 0 reviews

Key Metrics

Active Users

30K+

Founded

2002

Headquarters

Wroclaw, Poland

Pricing Tiers

Starter

Essential features for small teams.

$20/mo

Team

More advanced features for growing businesses.

$41/mo

Business

Professional support for larger operations.

$59/mo

Frequently Asked Questions

Top Alternatives to LiveChat

Crisp

Popular alternative with overlapping features and a strong user base.

Chanty

Well-regarded competitor with similar workflows and integrations.

Discord

Trusted option for teams comparing capabilities and pricing.

Ready to get started?

Join thousands of users and see how LiveChat can transform your workflow today.

Visit LiveChat