A modern messaging software for sales and customer engagement, combining AI-powered bots and live chat to convert website visitors and support users across web, mobile, and social channels.
Freshchat is a modern messaging software from Freshworks designed to help businesses engage with customers for sales, marketing, and support. It primarily serves sales and support teams in SMBs and enterprises looking to provide instant, scalable communication. The platform unifies conversations from various channels like web, mobile apps, WhatsApp, and Facebook Messenger into a single agent inbox. Freshchat's core value proposition is its blend of human agents and AI-powered chatbots (Freddy AI), which automate lead qualification, answer common questions, and route conversations intelligently. This hybrid approach enables businesses to scale customer engagement and drive conversions efficiently without a proportional increase in headcount.
Small, mid-market, and enterprise businesses seeking a unified messaging platform for their sales, marketing, and customer support teams to engage with customers in real-time.
Based on 0 reviews
60,000+ customers (Freshworks)
2017
San Mateo, USA
Free
For up to 10 agents. Includes basic chatbot functionality, inbox views, and up to 100 marketing contacts.
Free
Growth
For growing teams. Includes everything in Free, plus integrations like WhatsApp and Apple Messages for Business, assignment rules, and a basic dashboard.
$15/agent/mo
Pro
For larger teams needing more power. Includes everything in Growth, plus advanced automations, user roles, and more detailed dashboards and reporting.
$39/agent/mo
Enterprise
For large-scale operations. Includes everything in Pro, plus user authentication, an increased bot session limit, and an AI-powered agent assist feature.
$69/agent/mo
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Join thousands of users and see how Freshchat can transform your workflow today.
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