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Kommunicate

Freemium
chatbotlive chatcustomer supportaisaaslead generationautomationconversational aihelpdesk

An AI-powered customer support automation platform that enables businesses to build and deploy no-code chatbots and use live chat for smarter, faster, and more personalized customer service.

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Kommunicate provides a comprehensive suite for automating customer communication through AI-driven chatbots and live chat. It primarily serves businesses of all sizes, from startups to large enterprises, aiming to enhance their customer support and engagement. The platform's core feature is 'Kompose', a GUI-based chatbot builder that allows non-technical users to create complex conversational workflows. Its unique value proposition lies in the seamless integration between automated bots and human agents, enabling a hybrid support model. This allows bots to handle routine queries while escalating complex issues to human agents, optimizing efficiency and customer satisfaction across various digital channels.

Pros

  • Powerful no-code chatbot builder ('Kompose') that simplifies bot creation.
  • Seamless bot-to-human handoff for a hybrid customer support experience.
  • Extensive integration capabilities with popular CRMs, helpdesks, and messaging platforms.
  • Omnichannel support across web, mobile apps (iOS, Android), and social media (WhatsApp, Facebook).
  • Generative AI features to auto-generate chatbot responses and assist agents.

Cons

  • The user interface can have a learning curve for complete beginners.
  • Analytics and reporting dashboards are functional but less advanced than some enterprise-focused competitors.
  • Pricing can become expensive as conversation volume or agent count increases.
  • Some advanced customizations and bot behaviors may still require developer intervention.

Key features

  • AI Chatbot Builder (Kompose)
  • Live Chat
  • Bot to Human Handoff
  • Knowledge Base Integration
  • Generative AI & LLM Integration
  • Chatbot Templates
  • Omnichannel Messaging (Web, App, WhatsApp, Facebook)
  • Reporting and Analytics

Integrations

ZendeskSalesforcePipedriveSlackShopifyWordPressGoogle's DialogflowAmazon LexZapier

Target audience

Customer support teams, product managers, and marketers in B2B and B2C companies (especially SaaS, e-commerce, and education) looking to automate support and generate leads.

Ratings & Reviews

0.0

Based on 0 reviews

Key Metrics

Active Users

50,000+ businesses

Founded

2017

Headquarters

Bengaluru, India

Pricing Tiers

Free

Includes 1 chatbot, 100 monthly conversations, live chat, bot and website integration, for teams just getting started.

Free

Growth

Includes 5 chatbots, 1,000 monthly conversations, bot to human handoff, basic reporting, and integrations with platforms like Zendesk and Pipedrive.

$50/mo

Enterprise

Includes unlimited chatbots, custom conversation volume, SSO, advanced security, a dedicated account manager, and enterprise-grade integrations.

Custom

Frequently Asked Questions

Top Alternatives to Kommunicate

Intercom

Choose Intercom for a premium, all-in-one customer communications platform that goes beyond support to include marketing and engagement, albeit at a higher price.

Drift

Drift is a better choice for B2B companies focused primarily on conversational marketing and sales to qualify leads and book meetings directly from your website.

Tidio

Opt for Tidio if you are a small business needing a simpler, more affordable all-in-one solution for live chat, chatbots, and email marketing.

Freshchat

Freshchat is ideal for businesses already invested in the Freshworks ecosystem, offering tight integration with its CRM and helpdesk products.

Ready to get started?

Join thousands of users and see how Kommunicate can transform your workflow today.

Visit Kommunicate