Quell is an AI platform for customer service that automates support across all channels, resolving over 80% of inquiries instantly to boost team efficiency and enhance customer satisfaction.
Quell provides an advanced AI platform designed to automate customer service operations. By integrating with existing helpdesks like Zendesk and Gorgias, it deploys AI agents that can understand, triage, and resolve a high volume of customer inquiries across email and chat. The platform is built for support teams at e-commerce and SaaS companies looking to scale operations without proportionally increasing headcount, offering features like multilingual support and deep knowledge base integration. Quell's unique value lies in its ability to resolve a high percentage of incoming tickets autonomously, freeing human agents to focus on high-value, complex customer interactions. This approach not only enhances efficiency and reduces operational costs but also improves overall customer satisfaction through instant, 24/7 resolutions.
E-commerce brands, SaaS companies, and other B2C businesses with high-volume customer support teams, particularly for Heads of CX, Support Managers, and Operations leaders.
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2022
New York, USA
Growth
For growing teams starting to automate support. Includes AI ticket resolution, auto-tagging, sentiment analysis, and email & chat channels.
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Pro
For scaling teams requiring advanced capabilities. Includes all Growth features plus voice & social channels, advanced analytics, custom AI models, and a dedicated success manager.
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Enterprise
For large organizations with complex needs. Includes all Pro features plus SSO, custom integrations, bespoke security, and on-premise deployment options.
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