Salesforce Service Cloud is a comprehensive customer service management platform that empowers businesses to deliver personalized support across every channel, from contact centers to digital self-service portals and field service operations.
Salesforce Service Cloud is a market-leading customer service and support solution built on the Salesforce platform. It primarily serves mid-market to large enterprise companies seeking to unify their customer service operations across diverse channels like phone, email, social media, and live chat. The platform centralizes customer data and interactions, providing support agents with a complete 360-degree view to resolve issues faster and more effectively. Key capabilities include AI-powered chatbots, intelligent case routing, knowledge base management, and robust analytics to track service performance and customer satisfaction. Its unique value lies in its deep integration with the broader Salesforce ecosystem, enabling a seamless flow of information from sales to service for a truly unified customer journey.
Mid-market to large enterprise businesses with dedicated customer support teams, contact centers, or field service operations seeking a scalable, integrated service solution.
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Used by 150,000+ companies
1999
San Francisco, USA
Starter
Basic service console for case management, knowledge management, and limited reporting. Billed annually.
$25/user/mo
Professional
Includes all Starter features plus service contracts, entitlements, and order management. Billed annually.
$80/user/mo
Enterprise
Includes all Professional features plus Einstein AI for case classification and recommendations, and advanced reporting. Billed annually.
$165/user/mo
Unlimited
Includes all Enterprise features plus 24/7 support, premium sandboxes, and additional data storage. Billed annually.
$330/user/mo
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