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Aircall

Paid
voipsales

Aircall is a cloud-based phone system and call center software specifically designed to integrate with CRM platforms and help desks to streamline voice communication for sales and support teams.

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Cloud-based phone system designed for sales and support teams.

Aircall is a Voice over IP (VoIP) solution that transforms traditional business telephony into a collaborative, data-driven software layer. It allows teams to set up international numbers in over 100 countries and instantly configure complex IVR menus, call routing rules, and shared team inboxes. The platform is built specifically for modern tech stacks, featuring deep, two-way synchronizations with major CRM and help desk platforms like Salesforce and Zendesk to automate logging and surface caller insights via screen pops. With its focus on productivity, Aircall includes essential sales tools like power dialers, call tagging, and real-time analytics for managers.

Pros

  • Provides one-click 'screen pop' functionality that displays complete caller history from your CRM before the agent even answers the phone.
  • Supports seamless international scaling by allowing businesses to claim local and toll-free numbers in 100+ countries within a single dashboard.
  • Includes a built-in power dialer that automatically cycles through lead lists to maximize the number of outbound calls made per hour.

Cons

  • The platform requires a minimum of three users for its lower-tier plans, making it less accessible for solo entrepreneurs or very small teams.
  • Some users report high latency or occasional audio jitter when operating on slower internet connections due to the platform's high bandwidth requirements for HD voice.
  • Advanced features like call monitoring and power dialing are locked behind the higher-tier Professional plan, which comes at a significant cost increase.

Key features

  • Cloud calling
  • CRM integrations
  • Analytics

Integrations

SalesforceHubSpotZapierSlackZendeskMicrosoft Dynamics 365

Target audience

Sales teams, Support teams, SMBs, Enterprises

Ratings & Reviews

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Based on 0 reviews

Key Metrics

Active Users

10,000+

Founded

2014

Headquarters

Paris, France

Pricing Tiers

Essentials

Standard features for small teams, includes unlimited calls and basic integrations.

$30/mo

Professional

Advanced features for growing teams, includes call queues, analytics, and CRM integrations.

$50/mo

Custom

Tailored solutions for large enterprises needing advanced features and dedicated support.

Custom

Frequently Asked Questions

Top Alternatives to Aircall

RingCentral

Consider choosing RingCentral over Aircall if you require a comprehensive unified communications suite including video conferencing and team messaging alongside standard telephony features rather than a dedicated voice-first platform.

Dialpad

Consider choosing Dialpad over Aircall if you need advanced built-in artificial intelligence features like real-time transcription, sentiment analysis, and live coaching cues during active customer calls.

CloudTalk

Consider choosing CloudTalk over Aircall if you are a growing outbound sales team looking for more affordable entry-level pricing and specialized power dialing features tailored for small businesses.

Ready to get started?

Join thousands of users and see how Aircall can transform your workflow today.

Visit Aircall