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Front

Paid
inboxsupport

Front centralizes all customer communications into a collaborative inbox, making it easy for teams to manage and respond to inquiries across multiple channels.

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Front transforms generic email inboxes and various communication channels into a unified platform where teams can handle customer messages collaboratively. It routes emails, social media messages, chat, and SMS to shared inboxes, allowing agents to assign messages, add internal comments, and draft responses together. This approach eliminates internal forwarding and ensures consistent customer experiences by providing full context and collaboration tools within a single interface, significantly reducing response times and improving team efficiency.

Pros

  • Unifies diverse communication channels (email, social, chat, SMS) into one interface for a holistic customer view.
  • Enhances team collaboration with shared inboxes, internal commenting, assignments, and collision detection.
  • Provides robust automation rules to streamline workflows, automatically triage messages, and reduce manual effort.

Cons

  • Can be significantly more expensive than traditional email or basic help desk software, particularly for larger teams.
  • The extensive feature set and customization options can lead to a steeper learning curve for new users.
  • Some users report occasional performance issues or slower loading times when managing high volumes of conversations.

Key features

  • Shared inboxes (email, SMS, social media, custom channels)
  • Team collaboration tools (internal notes, assignments, collision detection)
  • Automation rules and message templates
  • Analytics and team performance reporting
  • CRM and business tool integrations

Integrations

SalesforceHubSpotShopifySlackZapierZoom

Target audience

Customer support teams, sales teams, and operations teams in B2B and B2C companies seeking to centralize and improve their multi-channel customer communication workflows.

Ratings & Reviews

0.0

Based on 0 reviews

Key Metrics

Active Users

80K+

Founded

2013

Headquarters

San Francisco, California

Pricing Tiers

Starter

Essential features for small teams to centralize communication and collaborate.

$59/mo per user (billed annually)

Growth

Advanced features for growing teams, including automation and analytics.

$99/mo per user (billed annually)

Scale

Comprehensive solution for large teams needing security, API access, and dedicated support.

Custom

Frequently Asked Questions

Top Alternatives to Front

Crisp

Popular alternative with overlapping features and a strong user base.

Freshdesk

Well-regarded competitor with similar workflows and integrations.

Freshworks

Trusted option for teams comparing capabilities and pricing.

Ready to get started?

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